Our products are manufactured in a cGMP-certified facility. Our facility also processes nuts and dairy products. If you have any allergy concerns, please reach out to us via the Contact Us section.

Discount codes cannot be applied after an order has already been placed.

We fulfill all orders within 5 business days. Once your order has shipped, you'll receive a tracking number via email.

Domestic shipping generally takes about 5 business days and may vary based on holidays or weather.

Novi is not responsible for any address entered incorrectly by the customer, or for any additional customs, import fees, or taxes applied at your destination.

Due to high order volume on launch day, please allow up to 5 business days for your order to be fulfilled. We appreciate your patience. For any questions, contact us via the Contact Us section.

Yes, if the return meets the following requirements:

• Items must be unopened and undamaged
• Returns must be initiated within 15 days of receiving your order
• Return postage is not covered by Novi
• All accessory purchases are final sale
• We do not accept returns on international orders, but our team is happy to assist with any concerns

We recommend consulting with your doctor before taking Calm or any supplement during pregnancy.

Calm is recommended for those 18 and older. If you have questions about whether it's appropriate for your child, we recommend speaking with their primary care provider.

Our products are rigorously tested to meet the highest standards for safety and quality and are verified to meet specifications for identity, purity, strength and composition – so you can be sure what's on the label is what's in the supplement.
In addition, all of our products are made in certified GMP facilities (Good Manufacturing Practices) that adheres to FDA standards and best practices.